Refunds & Returns Policy
Effective Date: July, 2026
At RemnantVoice3.com, operated by Remnant Industries, LLC., our mission is to make Christ-centered, Biblically based literature available at affordable ministry-supported prices. We want every customer to be satisfied with their purchase. If there is a problem with your order, we will make every reasonable effort to resolve it fairly and promptly.
Please review the following policy regarding returns, refunds, replacements, and digital downloads.
1. Physical Books And Printed Materials
• Include all original materials when reasonably possible.
• Not show signs of misuse or intentional damage after delivery.
2. How To Request A Return
To begin the return process, please contact us before sending any item back.
Please include:
• Your name
• Order number
• Date of purchase
• Description of the issue
• Photographs of the item and packaging (if applicable)
Once your request has been reviewed and approved for return, RemnantVoice3.com will provide a prepaid USPS Media Mail return shipping label with instructions for returning the item.
Please do not return merchandise without first contacting us, as unauthorized returns may delay or prevent processing.
3. Inspection of Returned Items
After the returned item has been received, it will be inspected to verify the reported issue and determine whether it qualifies for a refund, replacement, or other resolution under this policy.
If approved, we will notify you of the outcome and process the appropriate resolution.
Depending upon the circumstances, an approved resolution may include:
• A full refund
• A partial refund
• A replacement copy
• Store credit (when appropriate)
Refunds are issued at the sole discretion of Remnant Industries, LLC based on the condition of the returned merchandise and the circumstances of the claim.
4. Damaged or Defective Items
If your order arrives damaged or defective, please notify us within seven (7) days of delivery.
Whenever possible, please include clear photographs showing:
• The damaged item
• The shipping container
• The shipping label
• Any visible packaging damage
Providing photographs helps us document the condition of the shipment and, when appropriate, submit a claim to the shipping carrier.
5. Shipping Damage
If we determine that an item was likely damaged while in transit, Remnant Voice III may initiate a claim with the United States Postal Service (USPS) or the applicable shipping carrier.
The filing or outcome of a carrier claim will not necessarily delay our review of your request. We will work in good faith to determine an appropriate resolution based on the available information and the circumstances of your order.
When a refund is approved, it will be processed in accordance with this policy regardless of the status of any carrier claim, except where additional information is reasonably required to complete our review.
6. Incorrect Orders
If you receive the wrong item or your order is incomplete, please notify us within seven (7) days of delivery.
Once verified, we will work with you to provide the correct item, replace missing merchandise, or issue an appropriate refund.
7. Non-Returnable Items
The following items are generally not eligible for return or refund unless required by applicable law:
• Digital downloads after access has been provided
• Free promotional materials
• Gifted or complimentary ministry resources
• Items damaged due to misuse, neglect, or improper handling after delivery
• Items returned without prior authorization
8. Digital Publications
Many of our digital books and ministry resources are provided free of charge to further our mission of sharing the Gospel.
For digital products that require payment, all sales are generally considered final once the download has been made available.
If you experience technical difficulties accessing a purchased digital resource, please contact us and we will gladly assist you in obtaining access.
9. Order Cancellations
• If you need to cancel an order, please contact us as soon as possible.
• Orders that have not yet been processed or shipped may be cancelled for a full refund.
• Once an order has been shipped, it will be subject to the return procedures outlined in this policy.
10. Refund Method
Approved refunds will be issued using the same payment method used for the original purchase whenever possible.
Payments processed through Square will generally be credited back to the original payment card or payment account used during checkout.
Depending upon your financial institution, it may take 5 to 10 business days after processing for the refund to appear on your statement.
11. Donations
Financial gifts made to support the ministry of RemnantVoice3.com are voluntary charitable contributions and are generally non-refundable.
If you believe a donation was submitted in error, duplicated, or processed without authorization, please contact us promptly. We will review each situation individually and work toward an appropriate resolution.
12. Limitation of Refunds
Remnant Industries, LLC. reserves the right to deny any refund request that appears fraudulent, abusive, or inconsistent with this policy or applicable law.
Nothing contained in this policy limits any consumer rights that cannot legally be waived under applicable federal or state law.
13. Changes to This Policy
We reserve the right to update or modify this Refunds & Returns Policy at any time.
Changes become effective upon posting to this page with an updated Effective Date.
14. Contact Us
If you have any questions regarding your order or need assistance with a return, we are happy to help.
Remnant Industries, LLC. | RemnantVoice3.com
PO Box 96
Cartersville, VA 23027
Phone: (703) 888-9624
Email: Info@RemnantVoice3.com
At RemnantVoice3.com, operated by Remnant Industries, LLC., our mission is to make Christ-centered, Biblically based literature available at affordable ministry-supported prices. We want every customer to be satisfied with their purchase. If there is a problem with your order, we will make every reasonable effort to resolve it fairly and promptly.
Please review the following policy regarding returns, refunds, replacements, and digital downloads.
1. Physical Books And Printed Materials
If you are not satisfied with your purchase due to a damaged, defective, incorrect, or otherwise qualifying item, please contact us as soon as possible so we can assist you.
To be eligible for a return, you must contact us within fourteen (14) days of receiving your order.
Returned items should:
• Include all original materials when reasonably possible.
• Not show signs of misuse or intentional damage after delivery.
• Returns requested after the applicable return period may not be eligible for a refund or replacement.
2. How To Request A Return
To begin the return process, please contact us before sending any item back.
Please include:
• Your name
• Order number
• Date of purchase
• Description of the issue
• Photographs of the item and packaging (if applicable)
Once your request has been reviewed and approved for return, RemnantVoice3.com will provide a prepaid USPS Media Mail return shipping label with instructions for returning the item.
Please do not return merchandise without first contacting us, as unauthorized returns may delay or prevent processing.
3. Inspection of Returned Items
After the returned item has been received, it will be inspected to verify the reported issue and determine whether it qualifies for a refund, replacement, or other resolution under this policy.
If approved, we will notify you of the outcome and process the appropriate resolution.
Depending upon the circumstances, an approved resolution may include:
• A full refund
• A partial refund
• A replacement copy
• Store credit (when appropriate)
Refunds are issued at the sole discretion of Remnant Industries, LLC based on the condition of the returned merchandise and the circumstances of the claim.
4. Damaged or Defective Items
If your order arrives damaged or defective, please notify us within seven (7) days of delivery.
Whenever possible, please include clear photographs showing:
• The damaged item
• The shipping container
• The shipping label
• Any visible packaging damage
Providing photographs helps us document the condition of the shipment and, when appropriate, submit a claim to the shipping carrier.
5. Shipping Damage
If we determine that an item was likely damaged while in transit, Remnant Voice III may initiate a claim with the United States Postal Service (USPS) or the applicable shipping carrier.
The filing or outcome of a carrier claim will not necessarily delay our review of your request. We will work in good faith to determine an appropriate resolution based on the available information and the circumstances of your order.
When a refund is approved, it will be processed in accordance with this policy regardless of the status of any carrier claim, except where additional information is reasonably required to complete our review.
6. Incorrect Orders
If you receive the wrong item or your order is incomplete, please notify us within seven (7) days of delivery.
Once verified, we will work with you to provide the correct item, replace missing merchandise, or issue an appropriate refund.
7. Non-Returnable Items
The following items are generally not eligible for return or refund unless required by applicable law:
• Digital downloads after access has been provided
• Free promotional materials
• Gifted or complimentary ministry resources
• Items damaged due to misuse, neglect, or improper handling after delivery
• Items returned without prior authorization
8. Digital Publications
Many of our digital books and ministry resources are provided free of charge to further our mission of sharing the Gospel.
For digital products that require payment, all sales are generally considered final once the download has been made available.
If you experience technical difficulties accessing a purchased digital resource, please contact us and we will gladly assist you in obtaining access.
9. Order Cancellations
• If you need to cancel an order, please contact us as soon as possible.
• Orders that have not yet been processed or shipped may be cancelled for a full refund.
• Once an order has been shipped, it will be subject to the return procedures outlined in this policy.
10. Refund Method
Approved refunds will be issued using the same payment method used for the original purchase whenever possible.
Payments processed through Square will generally be credited back to the original payment card or payment account used during checkout.
Depending upon your financial institution, it may take 5 to 10 business days after processing for the refund to appear on your statement.
11. Donations
Financial gifts made to support the ministry of RemnantVoice3.com are voluntary charitable contributions and are generally non-refundable.
If you believe a donation was submitted in error, duplicated, or processed without authorization, please contact us promptly. We will review each situation individually and work toward an appropriate resolution.
12. Limitation of Refunds
Remnant Industries, LLC. reserves the right to deny any refund request that appears fraudulent, abusive, or inconsistent with this policy or applicable law.
Nothing contained in this policy limits any consumer rights that cannot legally be waived under applicable federal or state law.
13. Changes to This Policy
We reserve the right to update or modify this Refunds & Returns Policy at any time.
Changes become effective upon posting to this page with an updated Effective Date.
14. Contact Us
If you have any questions regarding your order or need assistance with a return, we are happy to help.
Remnant Industries, LLC. | RemnantVoice3.com
PO Box 96
Cartersville, VA 23027
Phone: (703) 888-9624
Email: Info@RemnantVoice3.com